Terms & Conditions

1. General
These terms and conditions apply whenever we agree to sell goods to the exclusion of any other or inconsistent terms unless otherwise agreed in writing by Threads Holdings Ltd. FZT (Company)
1.1 We reserve the right to change specifications and prices, without any prior notice.
1.2 We reserve the right to remove selected products from our range from time to time without any prior notice.
1.3 There may be differences in colour(s) between our products and the images of them.
1.4 There may be appreciable variations in colour(s) between different deliveries of the same products within limitations of Industrial standards.
2. Delivery & Carriage
2.1 Delivery is made as per instructions received with your order. If no instructions are received, delivery will be made as deemed tit by the company.
2.2 We may deliver the goods in reasonable instalments subject to availability of the products ordered
2.3 You shall pay our delivery charges in addition to the quoted item price where applicable and we reserve the right to change these charges, without prior notice.
2.4 You shall notify us in writing of any claim for non-delivery or damage to goods in transit within 24 hours of the date of receipt of them. Our liability in respect of any such claim is limited at our option to replacement of the goods or credit of the price and does not extend to any indirect or consequential loss.
3. Prices
3.1 All prices quoted are exclusive of carriage and any government taxes, is payable by the customer in addition to the order price.
3.2 You shall pay our reasonable extra charges in respect of any special arrangements made at your request, which would then be included within the price of the product be shown as the total value on the invoice.
3.3 You shall be expected to pay any costs, expenses or liabilities, incurred by us, where you have given inadequate or inaccurate instructions.
3.4 All export prices are quoted on ex works basis, unless otherwise agreed in writing with the company.
3.5 All made to measure products are quoted for on a case to case basis and must be paid for in full before we can commence work.
4. Payment
4.1 We will invoice you for the goods together with any applicable carriage and any government taxes, before they or any instalment of them is dispatched or handed over to you.
4.2 All invoices to be paid for before the goods are dispatched to you.
5. Risk
5.1 The risk in the goods passes to you when the goods are delivered to you or collected by you.
6. Ownership
6.1 We retain absolute legal ownership of the goods until the price of them and any additional cost has been paid in full.
6.2 Nothing in our terms gives you the right to return the goods without our consent other than in accordance with our returns policy as referred to in clause 9 below.
7. Force Majeure
7.1 Where we are unable to perform due to any circumstances beyond our control we may suspend performance as long as those circumstances exist, and subject to clause 8.1. Any agreement on a future date or period for delivery shall be regarded as the agreement being automatically extended accordingly.
8. Suspension & Cancellation
8.1 If any period of suspension of deliveries under term 7 lasts for more than three months either of us may treat the order as cancelled.
8.2 If any part of the payment is due to us from you under any order, we may suspend deliveries under any of those contracts, and if payment is not made within 7 days of the date of order, we reserve complete right to cancel any of those contracts and re-sell the goods concerned without incurring any liability to you.
9. Inspection of Goods, Returns & Exchange Policy
9.1 You shall inspect the goods immediately on receipt thereof and shall within 24 hours notify us in writing of any damage to the goods in detail of any ground on which you allege that the goods are not in accordance with the order or are defective. If you fail to give notice the goods shall be conclusively presumed to be in all respects in accordance with the contract and free from any defect which would be apparent on reasonable examination of the goods and you shall be deemed to have accepted the goods accordingly. In the event that you establish to our reasonable satisfaction that the goods are not in accordance with the order, or are so defective, your sale remedy in respect of such non-accordance or defects shall be limited to the return of the goods, and you shall be accordingly credited.
9.2 We will have [twenty-one (21)] days from receipt of notification from you under Clause 9.1 above within which to inspect the relevant goods which at our request will be immediately returned to us. If we accept the rejection such return of the goods will be at [our] expense and we will provide you with credit to the value of the relevant goods.
9.3 Pursuant to Clause 9.1 above, you may only return goods with our prior consent and, at your cost, which are unused, so long as they are fit to be returned to stock and are not made to order, tabbed, embroidered or personalized in any other way.
9.4 All goods returned, must be returned in their original packing, and any seals, tags or labels must be in place, as when the goods were originally dispatched.
9.5 Any goods returned in packaging that is not suitable, will not be credited, and any required rectification cost, to ensure that the stock is fit for sale will be charged to your account.
9.6 All goods returned must be accompanied with its original invoice, without which the company reserves the right to refuse any credits against any claims.
9.7 All exchanges are permitted to be done only within 7 to 14 days of purchase and are strictly subject to clause 9.3, 9.4, 9.5 & 9.6 above.
9.8 There will be no returns or exchange for goods bought on discount as these are sold to you on and as is - where is basis.
10. Limitations on Liability
10.1 We will credit the price of faulty goods or replace them (at our option), but subject to Clause10.2 below, we will not be liable to you for any other loss or damage direct or indirect, consequential or otherwise, whether or not we have been negligent.
10.2 Nothing in these Terms holds us liable for death or personal injury resulting from any negligence due to improper use of the products and or its packaging supplied by us.
10.3 We shall not be held liable for goods damaged due to your negligent or not following the proper care instructions.
This contract is governed by and is to be construed and interpreted exclusively in accordance with UAE Law, and both parties submit to the non-exclusive jurisdiction of the Dubai Courts.
11. Variations
No variation of or amendment to this contract will bind either party unless made in writing and signed by both parties hereto.
12. Entire Agreement
This contract constitutes the entire agreement and understanding between the parties with respect to the subject matter hereof and supersedes any prior agreement, understanding or arrangement between the parties, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between the parties prior to this contract except as expressly stated in this contract. Neither party shall have any remedy in respect of any untrue statement made to it upon which it has relied in entering into this contract and that party's only remedies shall be for breach of contract as provided in this contract.
13. Approvals
Any approval or consent given under this contract will only be valid if given in writing by one of the approving party's authorized representatives. Neither party will be entitled to claim nor will either party claim any money or other damages or remedy by way of set off, counterclaim, defence or in any other way based upon any claim or assertion other than has been agreed by both parties in writing.
Threads Privacy Policy:
This privacy policy sets out how Threads uses and protects any information that you give Threads Holdings Ltd FZT when you use this website.
Threads are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, please be assured that it will only be used in accordance with this privacy statement.
Threads Holdings Ltd FZT may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01-01-2012.
What we collect:
We may collect the following information:
• Name and job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
What we do with the information we gather
We process this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will take corrective measures immediately.
We accept payment for orders made on our website by Credit or Debit Card only (If the order place by corporate card, we won’t proceed order hence corporate card blocked).
Delivery charges are as set out in the checkout process. For parents delivery is free on school uniform orders placed on our website with a purchase value of £60 and over. For schools delivery is free on school uniform orders of 12 items or more.
Your Payment Card is debited at the time of placing your order and sometimes a password may be asked for. This is an additional security measure requested by your card provider.
All transaction information passed between our website is encrypted using 128-bit SSL certificates (We are using payment server with SSL certificate to make secure payment with our website, not storing any card details on our Data base server) No cardholder information is ever passed unencrypted and any messages sent to our servers from our payment service provider are signed using MD5 hashing to prevent tampering (All secure HASH key generated by Digest algorithm (MD5))..
You can be completely assured that nothing we pass to our payment service provider can be examined, used or modified by any third parties attempting to gain access to sensitive information. For detailed information on website Security please see our Terms & Conditions heading Security.